Refund policy

We want you to love what you ordered. If something isn't right, here's how returns work.

30 days

You have 30 days from the day your order arrives to request a return. After 30 days we can't accept one.

Condition

Items must be unopened and in the same condition you received them, in their original packaging with everything that came in the box. For tile sets that means the jokers, blanks, dice, coin bag and instruction cards. Anything that has been opened, used or played with can't be returned.

How to start a return

Email info@briarhousesocial.com with your order number and what you'd like to return. We'll reply with instructions and the address to send to. Please don't ship anything back before you hear from us. Returns sent without instructions can't be processed.

Return shipping

Return shipping is at your expense. Tile sets and racks are heavy and breakable, so pack yours as carefully as it arrived and use a tracked, insured service. We can't refund an item that is damaged or lost on its way back to us.

Refunds

Once your return arrives and we've checked it over, we'll refund your original payment method within 10 business days. Your bank may take a few days more to post it. Original shipping charges are not refunded.

Damaged or wrong items

If your order arrives damaged, or isn't what you ordered, email us within 48 hours with photos of the box and the contents. We'll make it right at our expense.

Exchanges

The fastest way to swap an item is to return the one you have and place a new order.

Cancellations

You can cancel an order yourself within 1 hour of placing it, from your account. After that we may already be packing it, so email info@briarhousesocial.com and we'll cancel if we can. Once an order has shipped, the return terms above apply.

Questions? Email info@briarhousesocial.com